You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

Unless you own or control the relevant rights in the material or we previously agree on that and you ALWAYS mention the source, you must not:
• exploit material from our website for a commercial purpose
• sell, rent or sub-license material from our website
• republish material from our website (including republication on another website)
• redistribute material from our website.

We respect your right to privacy. We only collect the information necessary for us to complete your order or to contact you, regarding the status of your order.

The information we collect includes your name, email address, shipping address and billing address. We do not store your credit card information,
but our payment partners may, to make your future purchases easier and faster.

We make sure this webpage is relevant for your needs. All the information the site collects is for delivering services in the best way possible for happy clients, like: news, events and products you requested or bought. Name and mailings addresses may be shared between participating parties in the cooperative database services, but no credit card information or other sensitive personal information is ever provided to the cooperative.

Our website uses your email address to let you know about our news, special offers or community events that you are invited to. You can unsubscribe or decide not to be notified, once completing the order form.

Our website will not sell your name or personal information without your permission.

We use “cookies” to help recognize you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this info to improve the user-friendliness and functionality of our site. We reserve the right to update this privacy policy at any time.

All prices listed are accurate to the best of our ability. In the rare case an item is mislisted, we reserve the right to refuse to sell the item at the listed price.

Orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason as we see fit.

Prices are subject to change without notice and do not include sales tax and shipping charges, which will be added where applicable. Products ordered are subject to availability. There is a delay between order placement and the time when the order is accepted. Due to this, there may be inventory changes in the availability of the product. If availability changes, we will notify you as soon as possible.

If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know by e-mail at contact@arabellaoftransylvania.ro. Also, you can always contact www.anpr.ro in order to address your concern and complains.

For information related to GDPR please visit www.dataprotection.ro.

In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website. This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.

Any Romanian order takes between 3 and 5 days to be delivered. Any international order takes between 14 and 21 days to be delivered in Europe, between 21 and 28 days outside Europe. Timeframes might change for reasons independent to us, we will provide tracking numbers for all international deliveries and will do our best, on our side, to have the terms respected.

– The transportation of the orders around the world, including Romania, will be supported by the official delivery service provider(s) agreed by us.4

– The Romanian deliveries will be handled by Fan Courier (www.fancourier.ro) and the international deliveries will be handled by the Romanian Post Office (www.posta-romana.ro).

If you experience any problems with a delivery, please contact us at contact@arabellaoftransylvania.ro

If our delivery service provider is unable to deliver your products, and such failure is your fault and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery.

We are accepting exchanges or refunds 30 days after the items were delivered to our customers, and such requests will be made by e-mail at contact@arabellaoftransylvania.ro

Please note we unable to accept returns/exchanges if:
-Item(s) are in any way defective from the original and sellable condition
-Item(s) have been altered & torn.

Also, it should be noted that we cannot refund shipping fees except in cases of shipping errors.

In case we don’t have in stock the item(s) that is / are requested to be offered for the exchange, we will offer refunds if the 30 days limit is respected, and all the other conditions mentioned above for the state of the returned item.